1. Contact Nitro Support via the email address below. Explain your problem in detail with pictures if possible and you will get a response within 24 hours. You will either be contacted with a request for more information or issued a return authorization number if it appears your engine is indeed under warranty.

2. All engines sent in for warranty or repair work will need a RA (return authorization number) which must be clearly visible on the outside of the box. The engine must have included a detailed letter explaining the problem along with a copy of the purchase receipt, phone number and email address.  Engines can not be sent in for work or warranty with out first getting an RA number via email.

Any engines that show up with out RA number on outside of box will be returned to sender unopened.

3. Any engine deemed not under warranty (for instance, normal wear,  misuse, bad fuel etc) can either be repaired at the rate of $20.00 per hour and cost of parts, or returned to the sender untouched.  In both cases shipping will be paid by sender via credit card (Master, Visa or Discovery).

4. All repairs are prepaid. You will be advised of cost to repair and ship back your engine before any work is done.

5. Non-warranty returned Engines will be disposed of after 30 days if return shipping is not paid for.

6. All engines will be returned USPS, insured, signature required.


Team EPIC Nitro Support Services
1510 Eunice Ave
Joliet, Illinois 60433

  Nitro Support: nitrosupport@teamepiconline.com

 
We'll go all out to help you choose the right combination of products for your hobby needs. But there's a limit to everything. And here's ours: We cannot accept responsibility for injury and/or crash damage or loss of kits, engines and accessories, parts and materials that occurs during the use of any radio-controlled model. The user shall determine the suitability ofthe product for his or her intended use and shall assume all risk and liability in connection there within. If you substitute or replace normal kit hardware and/or radio components with after-market accessories, Team Epic (Trinity) can not be held responsible for problems or equipment failure caused by incompatibility or modifications. This includes all other products sold by Team Epic (Trinity).

 
If you wish to speak to one of us you can Contact Us by:
 
TEAM EPIC INC.
290 Springview Commerce Drive Suite#4
DeBary, FL. 32713

Phone:(386)668-7771    Fax: 386-668-7752

Electric Support : bbruce@teamepiconline.com
    Nitro Support : nitrosupport@teamepiconline.com